This Privacy Policy explains what personal information phw collects from Filipino players, how we use it, who we may share it with, and what rights you have over your own data. By registering an account or using the phw platform, you agree to the practices described here. If you have questions, our FAQ page is a good starting point.
phw operates the online sports betting and casino-style entertainment platform available at phw.onl, serving players based in the Philippines. This Privacy Policy applies to all personal data collected through the phw website, mobile browser platform, account registration process, customer support interactions, and any other service we provide. It does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies. We encourage you to read this policy in full so you understand exactly how your information is handled from the moment you visit our site.
When you register an account with phw, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine regulations on online gaming and to confirm that you meet the minimum age requirement of 21 years old. During the course of your use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, betting history, and payment method details. We collect technical data automatically when you access the platform, including your IP address, device type, browser version, operating system, and session timestamps. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players.
If you contact our support team, we retain records of those communications — including the content of messages, the date and time of contact, and any resolution steps taken — so that we can provide consistent and accountable service. We may also collect information you voluntarily provide when participating in promotions, surveys, or feedback requests. All data collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
phw uses the personal data we collect primarily to operate your account, process deposits and withdrawals, verify your identity, and deliver the sports betting and casino-style entertainment services you have signed up for. We also use your data to comply with our legal and regulatory obligations under Philippine law, including anti-money laundering requirements and responsible gaming obligations. Your contact details are used to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active.
With your consent, we may also use your contact information to send you promotional communications about offers, new features, and events on the phw platform. You can withdraw this consent at any time by updating your communication preferences or contacting our support team. We use technical and behavioural data to monitor platform performance, identify and prevent fraud, and improve the user experience for players in the Philippines. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.
phw does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with carefully selected service providers who assist us in operating the platform — for example, payment processors who handle your deposits and withdrawals, identity verification providers who confirm your documents, and technology partners who support our platform infrastructure. All such third parties are required to handle your data securely and only for the specific purpose for which it was shared. We do not permit them to use your data for their own independent purposes.
We may also disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so — for example, in connection with an investigation into fraud, money laundering, or other illegal activity. In the event that phw undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will notify you of any such change that materially affects how your data is handled.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations. In most cases, account records and transaction histories are retained for a minimum of five years following account closure to satisfy anti-money laundering and gaming regulatory requirements. After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Your data is stored on secure servers with access restricted to authorised personnel only. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. While no system can guarantee absolute security, phw takes its data protection responsibilities seriously and reviews its security practices regularly to keep pace with evolving threats. If you have concerns about the security of your account, please contact our support team promptly.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate or incomplete, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing, including direct marketing communications, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe.
Please note that some requests — particularly requests for deletion — may not be fulfilled in full where we are required by law to retain certain records. In such cases, we will explain clearly what data must be retained and why. We will never charge a fee for handling a straightforward data access or correction request. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
phw uses cookies and similar tracking technologies to operate the platform, remember your session and preferences, and analyse how players interact with our site. Essential cookies are necessary for the platform to function correctly — for example, to keep you logged in during a session — and cannot be disabled. Analytical cookies help us understand which features are most used and where players encounter difficulties, allowing us to make targeted improvements. We do not use third-party advertising cookies or share cookie data with external advertising networks.
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of the phw platform, though some personalisation features may be affected. For more information about the specific cookies we use and how to control them, please refer to our FAQ section or contact our support team directly.
phw may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data protection best practices. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email or through an in-platform notice. We encourage you to review this policy periodically so that you remain informed about how your personal data is being handled. Your continued use of the phw platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account options.
Our FAQ section covers the most common questions Filipino players ask about account security, data handling, and platform policies. If you are ready to get started, you can create your phw account in just a few steps.